Shipping policy

At Neokartz, we aim to provide fast, safe, and reliable delivery services to our customers. Once an order is successfully placed and confirmed, our team begins processing it as quickly as possible. Orders are usually processed within 1–3 business days, and delivery time may vary depending on the customer’s location, product availability, courier service, and public holidays. Most orders are delivered within 3–10 business days across India. Customers will receive order confirmation and tracking details through email, SMS, or WhatsApp once the product is shipped. Shipping charges, if applicable, will be displayed during checkout before payment confirmation. While we work with trusted courier partners to ensure timely delivery, occasional delays may occur due to weather conditions, transportation issues, remote locations, or unexpected circumstances beyond our control. Customers are requested to provide accurate shipping information, including full address and contact number, to avoid delivery issues or delays. Neokartz is not responsible for failed deliveries caused by incorrect address details provided by the customer. In case a package arrives damaged or tampered with, customers should contact our support team immediately with proper photos and order details for assistance. We continuously strive to improve our shipping experience and customer satisfaction. For shipping-related questions or support, customers can visit our official website Neokartz.